Time delayand details provided n Service Request response

[ruchigup]

I opened a SR on July 24 2008. My priority date was going to be current starting Aug 2008, but still representative was kind enough to open SR for me :D. Guess at that time they were not getting bombarded by volume of calls.

It is almost 20 days and I have not received any response. CSR say it takes upto 45 days to respond.

- Did any body get a response back on ther SR
- How much time it took to get response
- What format response is - Email / Letter / Call (are there any LUD's also)
- What is the content / detail level of response [Considering most of us are opening SR for case status and pending NC]

Thanks in advance :)

[GREENWAYS]

I opened a SR on July 24 2008. My priority date was going to current starting Aug 2008, but still representative was kind enough to open SR for me :D. Guess at that time they were not getting bombarded by volume of calls.

It is almost 20 days and I have not received any response. CSR say it takes upto 45 days to respond.

- Did any body get a response back on ther SR
- How much time it took to get response
- What format response is - Email / Letter / Call (are there any LUD's also)
- What is the content / detail level of response [Considering most of us are opening SR for case status and pending NC]

Thanks in advance :)

I did open one on July 7'th and kept following up in an anticipation to get some traction. My experience so far is that it will take them close to 45 days, even for some one to take a look at it.

Try calling this # and followup, but they do keep track of things happening during the call, so be careful.

Call 1-800-375-5283
do not enter recept #
choose options: 122624

[ruchigup]

Looking at your case, I must learn patience.
Thanks for letting me know of the choices sequence while calling the number

I did open one on July 7'th and kept following up in an anticipation to get some traction. My experience so far is that it will take them close to 45 days, even for some one to take a look at it.

Try calling this # and followup, but they do keep track of things happening during the call, so be careful.

Call 1-800-375-5283
do not enter recept #
choose options: 122624

[ruchigup]

Any body got response to their SR, please reply....