USCIS customer service response

[palemguy]

Just got off the phone with customer service rep. I called them to know the status of my service request that was created 45 days ago. After some wait, one lady picked up my call. I asked her to check the status of my service request. She tried for 10 mins to pull up that info but she couldn't pull up because of some technical issues. She escalated my call to another level.

One rep picked up my call.He seems to be nice and answered my questions. He said my case is under review as of 8/21/2008. When I asked him to see whether my name check is cleared or not, he said it is still pending as of now. FBI name check was initiated on Sep 18, 2007 and it should expire on Nov 30, 2008. Before that they should get a response for name check.

We gave our finger prints on Nov 2, 2007. How come name check was initiated on Sep 18, 2007? I am not sure whether i can believe his words?

I have a soft LUD on 8/21/2008. According to CSR words, i can assume that case was assigned to an officer. But i am not sure about the name check process.

Is any one got the similar response?
Please share your thoughts on this

Thanks,
palemguy

[InTheMoment]

What has the Name Check initiation got to do with the submission of finger prints...Nothing.

I bet your notice date is about 2 weeks before your Name Check initiation (Sept 18, 2007).

Would believe the dates the IIO gave you.

[palemguy]

I am thinking that USCIS will initiate name check proess only after we give fingerprints. Is this true?

[cinqsit]

i read somewhere on the forums that fbi name check and fingerprinting checks are two different checks carried out separately.

fbi name check
http://www.fbi.gov/hq/nationalnamecheck.htm

fbi finger printing
http://www.fbi.gov/hq/cjisd/fprequest.htm

[calgirl]

NC initiates a litte after 485 is filed..
Fingerprinting hs nothing to do with NC.

MY FP was done in June 2008.
485 filed July 2007.
NC initiated Sept 2007.




I am thinking that USCIS will initiate name check proess only after we give fingerprints. Is this true?

[ita]

Hi palemguy,

Could you please post or mail the # that you called to find out about your NC? Is it TSC/NSC?

Thank you.

Just got off the phone with customer service rep. I called them to know the status of my service request that was created 45 days ago. After some wait, one lady picked up my call. I asked her to check the status of my service request. She tried for 10 mins to pull up that info but she couldn't pull up because of some technical issues. She escalated my call to another level.

One rep picked up my call.He seems to be nice and answered my questions. He said my case is under review as of 8/21/2008. When I asked him to see whether my name check is cleared or not, he said it is still pending as of now. FBI name check was initiated on Sep 18, 2007 and it should expire on Nov 30, 2008. Before that they should get a response for name check.

We gave our finger prints on Nov 2, 2007. How come name check was initiated on Sep 18, 2007? I am not sure whether i can believe his words?

I have a soft LUD on 8/21/2008. According to CSR words, i can assume that case was assigned to an officer. But i am not sure about the name check process.

Is any one got the similar response?
Please share your thoughts on this

Thanks,
palemguy

[palemguy]

Hi palemguy,

Could you please post or mail the # that you called to find out about your NC? Is it TSC/NSC?

Thank you.

I called to the regular USCIS customer service number 800-375-5283.

[getrdone]

I got similar information from IO
I am not sure what he meant by before it expires?
Did you ask what happens when it expires?
and what about the 180 days rule? I was told that they would look in application pending more than 1 yr during Nov.
And application pending more than 2 yrs are already processed ( as per press release)
good luck !!


Just got off the phone with customer service rep. I called them to know the status of my service request that was created 45 days ago. After some wait, one lady picked up my call. I asked her to check the status of my service request. She tried for 10 mins to pull up that info but she couldn't pull up because of some technical issues. She escalated my call to another level.

One rep picked up my call.He seems to be nice and answered my questions. He said my case is under review as of 8/21/2008. When I asked him to see whether my name check is cleared or not, he said it is still pending as of now. FBI name check was initiated on Sep 18, 2007 and it should expire on Nov 30, 2008. Before that they should get a response for name check.

We gave our finger prints on Nov 2, 2007. How come name check was initiated on Sep 18, 2007? I am not sure whether i can believe his words?

I have a soft LUD on 8/21/2008. According to CSR words, i can assume that case was assigned to an officer. But i am not sure about the name check process.

Is any one got the similar response?
Please share your thoughts on this

Thanks,
palemguy