mrdelhiite
07-12-2011, 01:25 PM
Hello All,
I just would like to share an observation and comment with you all IV members. We a immigration community call USCIS 1800# for various reasons all the time. Sometime we talk to Level 1 Reps and sometimes we talk to level 2. Most of my Experiences have been great with Customer reps whether it was asking them to expedite my EAD after 90 days or combining my 2 Alien # assigned to me. Once I am done requesting them the information I need; I always make it a point to tell them to transfer me to the supervisor so that I can put in a good word for them. To the supervisor I always tell how good and helpful (not BS but actual truth) the customer rep was and his Rep #. I also thank them "as a team is as good as the leadership".
Please note that USCIS Rep job is a tough job and we should thank them every chance we get. I do agree that sometimes we get people who don’t know much about the process but don’t forget the immigration process is complicated with all the categories, countries, visa bulletin, Porting, A#s , Combining EAD/AP, different service centers working differently etc.
So next time you talk to USCIS and get a good customer Rep, please don’t forget to put in a good word with the supervisor as well.
-M:D
I just would like to share an observation and comment with you all IV members. We a immigration community call USCIS 1800# for various reasons all the time. Sometime we talk to Level 1 Reps and sometimes we talk to level 2. Most of my Experiences have been great with Customer reps whether it was asking them to expedite my EAD after 90 days or combining my 2 Alien # assigned to me. Once I am done requesting them the information I need; I always make it a point to tell them to transfer me to the supervisor so that I can put in a good word for them. To the supervisor I always tell how good and helpful (not BS but actual truth) the customer rep was and his Rep #. I also thank them "as a team is as good as the leadership".
Please note that USCIS Rep job is a tough job and we should thank them every chance we get. I do agree that sometimes we get people who don’t know much about the process but don’t forget the immigration process is complicated with all the categories, countries, visa bulletin, Porting, A#s , Combining EAD/AP, different service centers working differently etc.
So next time you talk to USCIS and get a good customer Rep, please don’t forget to put in a good word with the supervisor as well.
-M:D