As someone who has had a very bad experience, I had to chime in to put in my two cents.
My mothers passport renewal process took 4 months. Her passport was to expire on Aug 2 she went to india in the third week of June, we were assuming that the process would take approximately a month's time and she would be able to come back on the new passport.
WRONG!!
The ass****s at the passport office took her old passport and cancelled it immediately on day 1, this is the normal process, I am fine with it considering its the law and rules and all that. However there was no change a month later. We kept asking for updates calling up people and going to the office and we got no answers from anyone. Around 3rd week of July we decided to go the tatkal route, but to go through that route you need to know someone really high up and they need to vouch for you. We did not know anyone who would be able to assist us, instead we had to go the passport office every damn day just to keep the file moving and we used to get ridiculous excuses like, that person has not come in today, or is out to lunch or they had to take their native place, All of it Bullshit, the reason I know this is because at some point we did find someone with "connections" and we got the passport processed in 2 days, however we had already wasted close to 4 months on the process by this time and I had to rebook the tickets multiple times due to the unanticipated delay.
In summary we started the process on June 26th and we got the passports in hand on Oct 13. Almost 4 months later.
If anyone has expiring passport and is in the US, PLEASE renew them before you leave, save yourself the headache and the f****** up passport office employees.
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