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Old 12-15-2010, 09:49 PM
psam psam is offline
Priority Date
I140 Mailed Date
Processing Stage
I485 Mailed Date
Join Date: Jun 2007
Posts: 44
psam is a jewel in the rough psam is a jewel in the rough psam is a jewel in the rough psam is a jewel in the rough
Default Keep calling customer service

Originally Posted by permfiling View Post
I am the same boat. My wife got her card wheras I got a response to the SR we raised that my card was sent the same day as my 485 approval notice and it might been lost in mail. I was asked to file I-90. I called customer service several times and talked to 2nd level IO and all suggested to file I-90. I took infopass but gave a shot again by talking to 2nd level IO who went over my case and said that my card was never created so she raised a SR.

My previous SR was raised by officer at the local uscis office who mentioned non delivery of PR cards which i don't think is the correct request. Now I have to pray and hope they create the card or have to file I-90
I had same experience. Various customer service rep told me that my card was indeed sent. I think they go by email notications or by status changes to our I-485 application. It goes through "Card Production Ordered" and "Post decision activity" even when there is problem with card production. Its only when they look in some other system, they find that there was a problem with card production.
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